1. Overview of Digital Services

ARS ALGO delivers digital services, including real-time algorithmic cryptocurrency signals, TradingView indicator access permissions, masterclass video guides, and automated push notification alerts. Access to paid tiers (Pro and Premium) is provisioned immediately upon verified payment completion.

2. Refund Eligibility & Period

We want every trader to feel confident in their choice. If you experience technical difficulties accessing our signals or indicator scripts that our support team is unable to resolve, you may request a refund within 14 days of your initial purchase date.

To qualify for a refund:

• The refund request must be submitted within 14 calendar days from the transaction date.
• You must provide your order reference number or Paddle transaction ID (`txn_...`).
• You must provide a brief explanation of the technical issue or reason for the request.

3. Non-Refundable Situations

Refunds may not be granted in the following scenarios:

• Trading Results: Market losses incurred from trading cryptocurrencies are not grounds for a refund. ARS ALGO provides analytical monitoring tools; market volatility and user trading outcomes are beyond our control.
• Policy Violations: Accounts suspended or terminated for violating our Terms of Service (e.g., unauthorized redistribution of indicator code, account sharing, or fraudulent activity) are ineligible for refunds.
• Requests Beyond 14 Days: Requests received after the 14-day window cannot be refunded.

4. Cancellation Policy

For recurring subscriptions, you can cancel your subscription at any time prior to the next billing cycle. When canceled:

• Your paid access remains fully active until the end of your current paid validity period (`planExpiresAt`).
• You will not be charged for subsequent billing intervals.
• After expiration, your account simply reverts to the Free (BASIC) plan without penalties.

5. How to Request a Refund

You may submit your refund request through either of the following official channels:

• Via ARS ALGO Support: Contact our team on Telegram at @ARS_ALGO_Support with your registered account email and Paddle transaction ID.
• Via Paddle Buyer Support: Visit paddle.net to look up your order using your email address and request assistance directly from Paddle's 24/7 buyer support team.

6. Processing Time & Reversals

Once approved, refunds are processed back to the original payment method used during checkout. Depending on your financial institution, funds typically reflect in your account within 5 to 10 business days. Upon refund completion, any referral commissions associated with the transaction are reversed in accordance with our referral policy.